Shipping Policy

At Maison Celestéa, we are committed to delivering your order with care, reliability, and efficiency. We understand the excitement of receiving your purchase and strive to make the shipping experience as seamless as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, promotional events, or holidays, processing times may be slightly extended. If there are any significant delays, we will do our best to keep you informed.

Shipping & Delivery

Once your order has been dispatched, most deliveries arrive within 8–13 business days.

Delivery times are estimates and may vary due to factors outside our control, including carrier delays, customs processing, severe weather conditions, peak shopping periods, or other unforeseen circumstances.

While we work closely with our shipping partners to ensure timely delivery, we cannot guarantee exact delivery dates.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, where available.

Please allow a short period for tracking updates to appear after your package has been dispatched.

If you experience any issues tracking your order, our customer support team will be happy to assist.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Maison Celestéa is not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Damaged or Defective Orders

We carefully inspect all products before shipment. However, if your order arrives damaged or defective, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos or videos of the product

  • Photos of the packaging, if applicable

  • A brief description of the issue

Our team will review your request and work toward an appropriate resolution in accordance with our Refund & Returns Policy.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking with household members, neighbors, or your local carrier first.

If you still require assistance, please contact our support team and we will do our best to help investigate the matter.

Customs, Duties & Taxes

Any customs duties, import taxes, or related fees imposed by local authorities are the responsibility of the customer.

Maison Celestéa is not responsible for delays caused by customs inspections or clearance procedures.

Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact our Customer Care Team:

Email: info@maisoncelestea.store

We are committed to providing exceptional service and ensuring that your Maison Celestéa experience is smooth from checkout to delivery.

Maison Celestéa
Beauty, Elevated.