Refund & Returns Policy

At Maison Celestéa, we stand behind the quality of our products and are committed to ensuring every customer receives their order in excellent condition.

Eligibility for Refunds or Replacements

We will gladly provide a replacement or refund if:

• Your item arrives damaged during transit.

• Your item arrives defective or non-functional.

• You receive an incorrect product.

To request assistance, please contact us within 7 days of delivery and provide:

• Your order number

• Clear photographs or videos of the issue

• A brief explanation of the problem

Our support team will review your request and respond promptly.

Hygiene & Safety Policy

Due to the personal nature of our beauty and personal care products, we are unable to accept returns of products that have been used, worn, tested extensively, altered, or damaged after delivery.

For hygiene, health, and customer safety reasons, products that show signs of use are not eligible for return or refund unless required by applicable consumer protection laws.

Change of Mind

We do not currently offer refunds or returns for:

• Change of mind purchases

• Incorrect orders placed by the customer

• Products no longer wanted after delivery

We encourage customers to review product descriptions carefully before placing an order.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow 7–14 business days for funds to appear in your account, depending on your financial institution.

Our Commitment

If there is ever a genuine issue with your order, our team will work with you to find a fair and reasonable solution.

Customer satisfaction remains our highest priority.